Privacy Policy

PRIVACY POLICY

Soleia (hereinafter referred to as the “Company”) values ​​and protects your privacy, therefore, in this Privacy Policy (hereinafter referred to as the “Policy”) we clearly and unambiguously present the principles of information collection and use applied in the Company’s activities and on the website http://www.soleia.lt (hereinafter referred to as the “Website”), as well as other information about the Company’s provisions and principles for ensuring the protection of personal data.
The terms “You”, “Your” and “Visitor” refer to the entity, person, company or organization using our Website or otherwise providing us with personal data. The terms “we” and “our” refer to Soleia, a company incorporated under the laws of the Republic of Lithuania, and its subsidiaries, branches and representative offices.
We apply this Policy when you visit the Company's website, when you directly submit your data to the Company, when we receive data related to you from state institutions or other sources, and in order to properly fulfill contractual obligations to which you are a party. This policy is also intended to inform you about other personal data processing operations performed by the Company and the basic provisions designed to ensure your privacy.
When processing personal data, we are guided by the requirements of the European Union Data Protection Regulation No. 2016/679, the Law of the Republic of Lithuania on the Legal Protection of Personal Data, other related legal acts, and instructions from regulatory authorities.
This Policy is an integral part of our company's Terms of Service, but it does not apply to any third-party websites and applications that you may access through our Site, including those that may be linked to our services. You should review the terms and privacy policies of third-party websites and applications before clicking on any links.
Please read this Policy and, if you have any questions, contact us by e-mail at info@soleia.lt. We will assume that all visitors to this Website have carefully read this Policy and agree to its contents. If you do not agree with this Policy or any part of it, please do not use our Website.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:
  • Login details that you provide to us when creating an account on the Website: Name, Login name, Last name, Password, Email, Phone number.
  • Basic data such as: Name, Surname, Address.
  • Contact details, Address, Email, Phone number.
  • Communication information, i.e. letters, chats, messages that you provide when you communicate with us via customer service email or any other means. We collect and store the content of the correspondence and all information that you provide or disclose to us. In order to respond to your request, we may use the information you provide to us via email, chats, purchase history, etc.
  • Payment information that you provide when ordering services and/or products on our Website and which allows us to process your payment. We use the services of third parties (payment service providers), therefore we do not collect and store bank card data ourselves. This information is provided directly to our payment service providers, in whose privacy policies you can find all information about the collection, storage and use of personal data. All payment data is stored by . You can find links to their privacy policies here: .
  • Data necessary to provide services: order data, data in accounts and invoices, data related to payments made, information about goods or services purchased by customers, etc.
  • Other information: Surveys and other data provided to you by the visitor, etc.

2. LEGAL GROUNDS ON WHICH YOUR PERSONAL DATA IS COLLECTED

The Company may collect your personal data only in accordance with the lawful grounds for processing specified in legal acts. This is the legal basis for concluding and performing a contract when you conclude a service provision or other contract with the Company or your contact with the Company on relevant issues and visiting the Company’s Website. The Company’s legitimate interests may also be the basis for processing data, for example, when the Company checks solvency, manages and/or recovers debt. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in the course of fulfilling legal obligations (in order to comply with the requirements of regulatory enactments, as well as to provide answers to lawful requests of the state and municipalities, etc.) or on other lawful grounds for processing established in legal acts.

3. DATA COLLECTED ON THE COMPANY'S WEBSITE

When you visit our Website or contact us through other electronic communication channels, the Company may also automatically collect your personal data.
  • Information We Collect from Third Parties. We may transfer and/or collect additional information about you from third parties in order to improve the services we provide to you. For example, we use Google Analytics, a web analytics service provided by Google LLC, which uses cookies and other tracking technologies to collect data that allows us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. Google Analytics uses the collected data to monitor and analyze the behavior of website visitors, compile reports on website activity, and share them with other Google services. Google may use the collected data to personalize and individualize ads on its advertising network. Personal data collected by Google: cookies and website usage data. For more information, visit Google .
  • Data collected by cookies. Cookies are small text files that your browser saves on your computer when you visit our Website. We use cookies to improve the performance of the Website and make it easier to use. To learn more about the cookies we use, please read our Cookie Policy .
We responsibly protect the data collected about visitors to the Company's Website from loss, unauthorized use and alteration. The premises where the collected data is stored are physically protected so that the data cannot be accessed or disposed of by persons not employed by the Company. In addition, the database storing the data of visitors to the Company's portal is protected from unauthorized access via computer networks.

4. PERSONAL DATA PROCESSING IS IN PROGRESS

In order to ensure transparency and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:
  • to fulfill orders placed by the visitor;
  • to identify the visitor;
  • create an account;
  • ensure the security of the Website;
  • to provide services, conclude and execute contracts; to administer the customer database;
  • respond to visitors' questions, comments or inquiries;
  • to solve problems related to the implementation, provision and use of services;
  • to contact customers if the conditions of the purchased services change;
  • send invoices and other information related to services and/or goods;
  • assess customer solvency and manage potential indebtedness;
  • improve the quality of services;
  • for other purposes related to internal administration, such as processing our employee data;
  • to provide customer service;
  • for audit;
  • to find out visitors' opinions about the services you provide;
  • ensure data security and prevent fraud; improve service quality;
  • publish visitor feedback and recommendations;
  • in the performance of duties or rights provided for by law;
  • prevent misuse of the products and/or services you offer;
  • send marketing information;
By providing your personal data to the Company, you confirm and voluntarily agree that the Company will manage and process your personal data in accordance with this Privacy Policy, applicable laws and other regulatory legal acts.

5. DIRECT MARKETING

The Company may use your personal data to send you general direct marketing offers. These offers may be tailored to you based on data you have provided to us or that we have collected automatically, such as your location data.
If you do not agree to your personal data being used for direct marketing purposes, wish to opt out of receiving direct marketing offers, or wish to change your settings, you can do so at any time by replying to the message you received with a request to stop receiving direct marketing offers.

6. PROCESSING OF PERSONAL DATA AND COOPERATION WITH THIRD PARTIES

The Company may provide personal data to data processors who perform certain tasks and provide services to the Company. The Company does not authorize any of the suppliers or third parties to use your personal data in any other way and requires them to take measures to protect your personal data. Personal data may be transferred to the following categories of third parties:
  • companies that ensure the sending of messages to customers, provide security and other services;
  • for companies and individuals who maintain accounting records;
  • companies that manage joint debtor files or administer debts;
  • advertising agencies;
  • hosting companies;
The Company may also disclose your personal data to third parties:
  • when required by legal acts, court decisions, rulings and orders, and other legitimate requirements of law enforcement authorities;
  • in response to legitimate requests from government authorities, as well as to ensure national security and law enforcement requirements;
  • due to the sale, transfer, merger, bankruptcy, restructuring or other reorganization of the business;
  • to protect our rights, legitimate interests or property or those of third parties;
  • to protect the privacy rights of others.

Payments in the online store are processed using the makecommerce.lt platform, which is managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.

7. COOKIES

A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Once saved on your device, a cookie ensures the functionality of our website and helps us recognize you when you visit our website again.
Most browsers save cookies unless you refuse them or change your browser settings.
To learn more about the cookies we use, see our cookie policy.
More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found at http://www.allaboutcookies.org/.

8. SPECIAL CATEGORIES DATA

We do not collect special categories of data, such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related to sexual orientation.
Please do not provide us with Special Category Data and contact us using the contact details below if you believe we may hold such information. We reserve the right to immediately delete any information that we believe may contain Special Category Data.

9. THIRD PARTY LINKS

This Site may contain links to third-party websites or applications, but we are not responsible for the data collected on such websites or their use. Please review the terms and conditions and privacy policies of third-party websites and applications before clicking on any links.

10. PERSONAL DATA STORAGE PERIODS

The personal data collected by the Company are stored in printed documents and in the Company's information systems. The Company stores your personal data for no longer than is required by the purposes of data processing or provided for by legal acts, if they establish a longer data storage period.
Personal data is generally stored for as long as there may be reasonable claims arising from the contractual relationship or as long as it is necessary to implement and protect the Company's legitimate interests. Personal data that is no longer required is destroyed.
If you wish to delete your account and terminate data storage, you may do so by sending a request to the Company using the contact details below, however, please note that in such a case, the provision of services to you may be terminated. Please note that even after receiving a request to delete your data, we may retain some of your data where necessary for tax, legal compliance and audit purposes.
The Company takes all possible measures to ensure that personal data is processed accurately, fairly and lawfully, that it is processed only for specified purposes, in strict compliance with clear and transparent personal data processing requirements set out in legal acts.

12. YOUR RIGHTS

As a visitor to our Website, you have the right to:
  • contact the Company with a request to provide information about your personal data processed by the Company, where and how the personal data is collected and how the Company processes it. You can contact us by submitting a request to familiarize yourself with the processed personal data in person, by sending it by mail or by electronic means;
  • to contact the Company with a request to correct your personal data and/or to suspend the processing of such personal data, except for storage, in the event that, upon reviewing the personal data, you determine that the data is incorrect, incomplete or inaccurate;
  • to contact the Company with a request to delete your personal data when, upon reviewing your personal data, you determine that personal data is being processed illegally or unfairly or there are other grounds established in legal acts;
  • object to the processing of your personal data when this data is processed or intended to be processed for the legitimate interest pursued by the Company or a third party to whom the personal data is provided.
  • to request that you not be subject to purely automated data processing, including profiling;
  • to receive the personal data concerning you, which you have provided to the Company, in a structured, commonly used and machine-readable format and to transmit these data to another data controller, or to require the Company to directly transmit such personal data to another data controller, where technically feasible (right to data portability).
  • refuse to provide personal data. In this case, you automatically waive your claim regarding the quality of the services provided by the Company, since the requested data may be necessary to properly provide the services/goods requested/ordered by the Data Subject. In this case, the Company has the right to refuse to provide you with services if the provision of these services is related to the receipt of your personal data.
To exercise your rights or make complaints, you can contact the person responsible for personal data protection in the Company by e-mail info@soleia.lt. You can also contact the State Data Protection Inspectorate, but we encourage you to contact the Company, as we always strive to resolve all issues together with the visitor.
When submitting an application, you must confirm your identity in the following ways: 1) if the application is submitted directly to the Company - submit a personal identification document or a copy certified in accordance with the procedure established by the legal acts of the Republic of Lithuania; 2) if the application is submitted by post or e-mail - submit your identifying data in the Company; 4) if the application is submitted through a representative - submit a copy of a personal identification document certified in accordance with the procedure established by the legal acts of the Republic of Lithuania, attaching a document confirming representation (or a copy of a power of attorney certified in accordance with the procedure established by the legal acts of the Republic of Lithuania).
Upon receipt of your written request, the Company shall, no later than within 30 calendar days from the date of receipt of your request, provide the requested data in writing (including by electronic means of communication) or indicate the reasons for refusing to satisfy such a request.
The 30-day period may be extended for a further two months, if necessary, depending on the complexity and number of requests. The Company will inform the person submitting the request of such an extension within one month of receipt of the request, together with the reasons for the delay.

13. PRIVACY POLICY UPDATE

Our Policy may be changed based on the changed situation or legal requirements. When the Company updates the Policy, the new version will be published on the website http://www.soleia.lt. In case of significant changes to the Policy, we may contact you by sending an e-mail or informing you in another way.

14. CONTACT INFORMATION

If you have any questions regarding the information provided in this privacy policy, please contact the Company in any way convenient for you:
info@soleia.lt
+37063111546